Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and safeguard information when you use our website or contact our land surveying team.

1. Information We Collect
We may collect:

Your name, company name and contact details when you submit enquiries

Project‑related information you choose to provide (site address, project scope, drawings, documents)

Technical data such as IP address, browser type and device information

Website usage data (pages visited, interactions)

We do not collect or process payment information, as we do not take payments through our website.

2. How We Use Your Information
We use your data to:

Respond to enquiries and provide quotations

Communicate about land surveying or construction‑related services

Maintain and improve our website

Ensure security and prevent misuse

Send updates or marketing only if you opt in

3. Cookies
Our website uses cookies for functionality, analytics and performance.
You can manage cookie settings through your browser or our cookie banner.

4. Sharing Your Data
We may share data with:

Service providers (website hosting, analytics, email platforms)

Professional partners where necessary for project delivery

Regulators or authorities if legally required

We do not sell personal data.

5. Data Retention
We keep personal data only as long as necessary:

Enquiry and project information: typically 12–24 months

Technical and analytics data: 12–36 months

Regulatory or contractual records may be retained longer if required

6. Your Rights
You can request:

Access to your data

Correction or deletion

Restriction or objection to processing

Withdrawal of marketing consent

To exercise your rights, contact us at [Your Email].

7. Complaints
If you have concerns about how your data is handled, you can contact us directly or raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Contact Us Terms & Conditions
Last Updated: DD/MM/YYYY
These Terms & Conditions govern the use of our website and the services provided by [Your Company Name], a land surveying and engineering services provider.

By accessing our website or contacting us for surveying services, you agree to these Terms & Conditions.

1. About Us
[Your Company Name]
[Company Number]
[Registered Address]
[Contact Email]

We provide land surveying, engineering surveying, utility detection, and related technical services.

2. Use of Our Website
You may use our website for:

Learning about our surveying services

Submitting enquiries

Requesting quotations

Accessing technical information we publish

You agree not to:

Misuse the website or attempt to breach security

Upload harmful or unlawful content

Copy or reproduce website content without permission

3. Professional Services
All surveying services are provided under a separate written quotation or contract, which will outline:

Scope of work

Deliverables (e.g., CAD drawings, reports, coordinates, models)

Timescales

Site access requirements

Health & safety obligations

Limitations and assumptions

Website content does not constitute professional advice.
Formal instructions must be confirmed in writing.

4. Accuracy of Information
We aim to ensure all information on our website is accurate and up to date.
However:

Website content is for general guidance only

Technical specifications may change

We are not liable for decisions made solely based on website information

For project‑specific advice, please contact us directly.

5. Intellectual Property
All content on this website—including text, images, CAD examples, diagrams, branding, and downloadable documents—is owned by [Your Company Name] unless otherwise stated.

You may not:

Copy, reproduce, or distribute content

Use our branding without permission

Repurpose technical documents for commercial use

6. Limitation of Liability
We are not liable for:

Losses arising from use of website content

Downtime, errors, or interruptions

Third‑party links or external websites

Any indirect or consequential loss

Liability for professional surveying work is governed by the terms of our written contract and our professional indemnity insurance.

7. Third‑Party Services
Our website may link to:

Mapping platforms

Industry resources

External technical tools

Social media pages

We are not responsible for the content or security of external websites.

8. Privacy & Data Handling
Any personal information submitted through our website is handled according to our Privacy Policy.

We do not:

Collect payment information

Store financial data

Sell personal information

9. Enquiries & Quotations
Submitting an enquiry through our website does not create a contractual relationship.
A contract only exists once:

We issue a formal quotation, and

You accept it in writing

10. Changes to These Terms
We may update these Terms & Conditions from time to time.
The “Last Updated” date will always reflect the latest version.

11. Contact Us
For questions about these Terms & Conditions or our surveying services:

Email: info@hextrauk.com
Phone: +44 2085 92 85 85
Address: 31 Church Street Dagenham RM10 9UR