Terms & Conditions
These Terms & Conditions govern your use of the website operated by [Your Company Name] and the services we provide. By accessing our website or engaging our services, you agree to these Terms & Conditions.
1. About Us
[Your Company Name]
Company Number: [Company Number]
Registered Address: [Registered Address]
Email: [Your Email]
Phone: [Your Phone Number]
We provide professional land surveying, engineering surveying, topographical surveying, utility detection, measured surveys, and related technical services.
2. Use of Our Website
You may use this website to:
Learn about our surveying and engineering services
Submit enquiries
Request quotations
Contact our team
Access information about our services and capabilities
You must not:
Use the website for unlawful purposes
Attempt to gain unauthorised access to our website or systems
Introduce viruses, malware, or other harmful material
Interfere with the operation or security of the website
Copy, reproduce, or distribute website content without permission
Use our website to submit fraudulent or misleading information
3. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, website content is provided for general information only and does not constitute professional surveying, engineering, legal, construction, or other project-specific advice.
Technical information, service descriptions, specifications, images, and examples may be updated or changed without notice.
For advice relating to a specific project, you should contact us directly.
4. Professional Services
Our surveying and engineering services are provided under a separate quotation, proposal, appointment, or written contract.
The applicable agreement may specify:
Scope of services
Survey methodology
Deliverables
Drawings and CAD files
Reports and survey data
Project timescales
Site access requirements
Client responsibilities
Health and safety requirements
Assumptions and limitations
Fees and payment terms
Where there is any conflict between these website Terms & Conditions and a signed project agreement, the terms of the specific project agreement will take precedence.
5. Enquiries and Quotations
Submitting an enquiry through our website does not create a contract.
Any quotation or proposal issued by us will be subject to its stated terms, validity period, scope, assumptions, exclusions, and conditions.
A contractual relationship will only arise when the relevant quotation, proposal, appointment, or agreement has been accepted in accordance with its terms.
6. Client Responsibilities
Clients are responsible for providing accurate and complete information required for us to carry out the agreed services.
This may include:
Project details
Site information
Existing drawings or plans
Relevant documentation
Site access
Information about known hazards or restrictions
Required permissions or approvals
If inaccurate, incomplete, or delayed information affects the project, this may result in additional costs or changes to the agreed timescale where permitted under the applicable contract.
7. Site Access
Where our services require access to a property, construction site, development site, or other premises, the client must provide safe and lawful access.
We reserve the right to delay or suspend work where access is unavailable or site conditions are considered unsafe.
Additional visits caused by unavailable access, unsafe conditions, or circumstances outside our reasonable control may incur additional charges where applicable.
8. Survey Accuracy and Limitations
We carry out surveying work using methods and equipment appropriate to the agreed scope of services.
Survey accuracy may be affected by site conditions, including:
Obstructions
Restricted access
Existing structures
Weather conditions
Underground conditions
Visibility
Site accessibility
Third-party information
Information supplied by the client
Unless specifically agreed in writing, our surveys are not a guarantee that every physical, structural, underground, or other site condition will be identified.
Any specific limitations or assumptions applicable to a project will be stated in the relevant quotation, report, or contract.
9. Deliverables
Deliverables may include, depending on the agreed scope:
Topographical survey drawings
Land survey drawings
CAD files
Point cloud data
3D models
Reports
Coordinates
Utility survey information
Other technical documentation
Deliverables will be provided in the format and within the timescale agreed in the applicable quotation or contract.
10. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in our website and its content belong to [Your Company Name] or the relevant rights holder.
This includes:
Text
Images
Logos
Branding
Graphics
Diagrams
Technical illustrations
CAD examples
Downloadable documents
You must not reproduce, modify, distribute, publish, or commercially use our website content without our prior written permission, except where permitted by law.
Ownership and permitted use of project-specific deliverables will be governed by the relevant project agreement.
11. Fees and Payment
Our fees and payment terms will be stated in the relevant quotation or contract.
Unless otherwise agreed in writing:
Invoices must be paid within the agreed payment period.
Additional work outside the agreed scope may be charged separately.
Additional site visits may incur additional fees where applicable.
Delays caused by circumstances outside our reasonable control may affect project costs and timescales.
Specific payment terms contained in an accepted quotation or contract will take precedence over these general website Terms & Conditions.
12. Cancellation and Rescheduling
Where a client needs to cancel or reschedule a survey or site visit, reasonable notice should be provided.
Cancellation or rescheduling charges may apply where we have already allocated resources, incurred expenses, travelled to the site, or started work.
Any cancellation terms applicable to a specific project will be stated in the relevant quotation or contract.
13. Limitation of Liability
We will provide our services with reasonable skill and care and in accordance with the agreed scope of work.
To the maximum extent permitted by law, we are not responsible for losses arising solely from:
Reliance on general information published on our website
Website downtime or technical errors
Unavailability of the website
Third-party websites or services
Information supplied to us that is inaccurate or incomplete
Conditions that could not reasonably have been identified within the agreed scope of work
Our liability for professional services will be governed by the relevant written agreement and applicable professional indemnity insurance arrangements.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
14. Third-Party Services
Our website may contain links to third-party websites, platforms, mapping services, software, industry resources, or social media.
We do not control and are not responsible for the content, availability, accuracy, privacy practices, or security of third-party websites and services.
15. Privacy and Data Protection
Information submitted through our website will be handled in accordance with our Privacy Policy.
We may collect and process personal information for purposes including responding to enquiries, preparing quotations, delivering services, communicating with clients, maintaining our website, and meeting legal obligations.
We do not sell personal information to third parties.
16. Website Availability and Security
We make reasonable efforts to maintain the availability and security of our website.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.
17. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Flooding
Fire
Natural disasters
Industrial disputes
Government restrictions
Site closures
Transport disruption
Utility failures
Cybersecurity incidents
Other circumstances beyond our reasonable control
Where such circumstances occur, we will make reasonable efforts to minimise any resulting delay.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, legal requirements, or business practices.
The latest version will be published on this page and will include an updated Last Updated date.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Subject to applicable law, the courts of England and Wales shall have jurisdiction over disputes relating to these Terms & Conditions.
20. Contact Us
If you have any questions about these Terms & Conditions or our surveying services, please contact us:
Hextrauk.com
Email: info@hextrauk.com
Phone: +44 2085 92 85 85
Address: 31 Church Street Dagenham RM10 9UR